Privacy Notice



 The Data Protection Law in the UK and EU changed on 25 May 2018.  This notice sets out your rights as our client/contact and as a visitor to our website.  This notice was last updated in June 2018.

This notice tells you what to expect when we collect, use and retain your personal information.  Personal information (“PI”) is information that (on its own or together with other information) identifies you and is about you.  In the scenario of our business, this would be your name, address, telephone number and email address.  In the scenario of visiting our website, this would be where cookies are placed on your computing device to enhance your experience of our site.  Usage of a cookie is in no way linked to any personally identifiable information on our site.  Most Web browsers automatically accept cookies, but you can change your browser to prevent that if you would rather not store the information for future use.  If you decide not to accept cookies, you may encounter a number of difficulties using this website (see “Website Cookies”, below).

Who We Are

We are May Berkouwer Textile Conservation (“MBTC”) and we are based in Sudbury, Suffolk.  We also operate through our website,

Our Privacy Commitment

MBTC recognise the importance of protecting personal and confidential information in all that we do and we take great care to meet our legal duties.  We put in place all reasonable security and procedural controls required to protect your PI for the whole of its life, in whatever format we hold that information in.

Where we collect Personal Information from

If you ask us to provide you with some information or we enter into a contract together, we will make a note of your name, address, telephone number and email address.

Where we store Personal Information

This can be stored as a soft copy or a hard copy.  Hard copies being on paper in our address book, object log book, insurance book and object files.  Soft copies being electronically stored on our computer system/back-up system, whether that be in letters, reports, emails or the like.

What we use Personal Information for

We use your PI to manage our relationship with you and to fulfil the contract we have entered in together.  We may also send you Christmas or New Year greetings.

How we share Personal Information

We NEVER share any PI.  We NEVER transfer any PI.  Therefore, we also NEVER transmit any PI overseas.

How long do we keep Personal Information

We will always keep your PI for as long as you are a client/contact of MBTC.

After you stop being a client/contact of MBTC we may keep your PI indefinitely for historical reasons, i.e. in order to respond to questions or complaints, to show that we treated you fairly, for us to refer back to, to maintain records according to legal requirements and document business needs and in order for us to meet our governing body’s (ICON: The Institute of Conservation) Code of Conduct.

How we delete Personal Information

If PI stored as a paper copy needs to be deleted, it is securely shredded.  If PI stored as an electronic copy needs to be deleted it is deleted from our computer system, deleted from the recycle bin (if applicable) and deleted from any archive back-up systems in the same way.


We do NOT use any Personal information for marketing purposes.


In order to exercise your rights under data protection law, we will need to verify your identity for your security.

How to obtain a copy of your Personal Information

You may request a copy of your PI as well as why we have that PI and how we got that PI at any time.  You may do this by contacting MBTC.  Once we have received your request, we will respond to it within 30 days.

How to update your Personal Information

If you feel your PI needs updating, correcting or fully completing, please let us know and we will amend it for you.

The Right to Object and the Right to Erasure/Be Forgotten

You have the right to object to our use of your PI, or to ask us to delete, remove or stop using your PI if there is no need for us to keep it.  Please contact MBTC if this is the case.


A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

(a)   whether your browser can accept cookies – WordPress may write a test cookie to your browser to check that it can accept cookies for the purposes of logging in. We do not currently host any services on our website that require you to login – WordPress may however still write this cookie under certain circumstances. The relevant cookie is: wordpress_test_cookie.

(b)    our site uses a security plugin called WordFence which sets several cookies to ensure that you are not blocked or blacklisted from accessing the site once verified as a legitimate human visitor rather than a potential malicious ‘bot’. The relevant cookies are; wordfence_verifiedHuman & wfvt_3813926893

 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: The relevant cookies are: _ga, _gid & _gat


Dated: June 2018